Telecoms – understanding customer needs

While technology is a large part of our approach to transformation in the telecoms sector, it’s more about understanding what the customers of our telecoms clients want. We use customer journey mapping and insight and analytics to understand where we…

Telecoms - understanding customer needs

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While technology is a large part of our approach to transformation in the telecoms sector, it’s more about understanding what the customers of our telecoms clients want.

We use customer journey mapping and insight and analytics to understand where we need to be; then provide solutions to support our clients on the journey to get there.

For more information, visit http://www.capita.com/sectors/telecoms-and-media/
Follow us on LinkedIn http://www.linkedin.com/company/capita

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