How does a huge telecom organization with $132 billion in revenue manage product development for the enterprise and consumer markets? Verizon’s Chief Product Development Officer, Nicki Palmer, explains and also dives into what’s happening with 5G. She describes Verizon’s product design process, talks about Verizon’s 5G Labs, and explains how digital transformation shapes customer experience.
This conversation covers these topics:
— What is product development in telecommunications?
— Balancing product innovation with legacy product development
— Digital transformation and customer experience management
— About the Verizon 5G labs
— How to drive product innovation in a remote work environment
— 5G and modern telecom applications
— Team diversity and women in technology
Read the full transcript: https://www.cxotalk.com/episode/telecom-industry-product-development-verizon
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As Verizon’s Chief Product Development Officer, Nicki Palmer oversees the growth and expansion of the 5G ecosystem, convening partners and developing products and services to advance 5G growth and device technology. Previously she was responsible for planning, operations & engineering of the nation’s largest and most reliable 4G LTE wireless network, the company’s 5G residential broadband and 5G mobile network deployments.