How Entel, Chile’s largest mobile telecoms provider, uses experience data | The New Economy

Entel is Chile’s largest telephony provider – and also its number one in customer satisfaction for mobile and household markets. The company has been working with SAP-acquisition Qualtrics for seven years, using its tools to measure customer experience in real…

How Entel, Chile's largest mobile telecoms provider, uses experience data | The New Economy

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Entel is Chile’s largest telephony provider – and also its number one in customer satisfaction for mobile and household markets. The company has been working with SAP-acquisition Qualtrics for seven years, using its tools to measure customer experience in real time. Customer Division Manager Pablo Oyarzun explains how combining experience data with operational data is helping Entel improve customer journeys every single day.

This video is in Spanish with English subtitles.

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